5 Ways A Virtual Receptionist Benefits A Small Business

December 5, 2019 | Small Business Tips


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Starting a small business and running it requires you to don many hats and work for long hours. However, even then, there’s never enough time to do everything that needs to be done. When you are in the middle of a critical task, even a call from a client can be a distraction. However, you cannot afford to place such calls on hold or voicemail as you risk losing an important client, a big sale or a new client by doing so.

If you are starting a small business, hiring employees to field calls for you may not be economically feasible. You cannot also spend your time answering calls as this will eat away important time that you could otherwise use growing the business. An alternative solution is hiring a virtual receptionist. Here are some of the ways a virtual receptionist can benefit your small business.

Improved Efficiency

As a small business owner, you appreciate that you play a critical role in shaping how fast and successfully the business grows. Answering enquiries about your services is extremely time consuming and is frankly not the best use of your time. By outsourcing such tasks to a virtual receptionist, it will allow you more time to focus on the more critical aspects of your business such as finances, sales, strategy and how to improve efficiency.

Quality Customer Service

Our virtual receptionists are trained in customer service and are equipped with the necessary skills and experience required to execute this role to the highest standards. They handle each call professionally ensuring that all your customers are pleased and content with the service.

Never Miss a Call

Starting a small business and watching it grow is an extremely satisfying experience. However, it can also be very stressful and time-consuming. Through their technical support, a virtual receptionist ensures that you never miss an important call whether you are in the office or not.


As a business owner, it makes a lot of sense to dedicate your time handling the more important affairs of the business and leave another person to handle phones calls. However, a virtual assistant negates the need to have a full-time receptionist. Our flexible virtual assistant packages make financial sense for any business as they are relatively cheaper (more economical) than a full-time receptionist.

Increased Professionalism

Working from home often means that your personal life will often overlap with your professional life. In this environment, you are always worried that you will miss important client calls or will have to cut back on important family time. Hiring a virtual assistant ensures that callers get the same professional reception every single time. You also have the chance to get a virtual office to attain a physical local presence and build your brand. This is beneficial when you are just starting a small business and need to make a positive impression on the market and with your customers.

You Don’t Have to Find and Train Them

Finding a good receptionist that matches the needs and values of your business can take a lot of effort, time and money. There is the whole process of posting the job, interviewing the candidates and selecting the most qualified. You then need to train the receptionist and equip them. With a virtual assistant, all you have to do is find the right provider and pay for the services as you go.

Whether you recently set up a small business and want to grow customer loyalty through good customer service, or are simply struggling to field all calls to your business, having a virtual assistant might be the best solution for you. Above all the benefits listed above, having a virtual assistant allows you to have more time to focus on the critical affairs of the business and to work on growing your business.

Contact us today to learn more about our virtual assistant packages and how they can help your business.



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  • I can’t go with any other choice...

    When I started my engineering business 4 years ago, I was looking for a space where it’s cost effective and at a prime location. It was a challenge! This is the best I could find, close to my home so the driving was faster, also the reception is exceptionally good. When you walk in the office, the welcoming atmosphere, the options I have here, I can’t go with any other choice.

    Valluvan AlagirisamyInspar Inc.

  • You have the necessary simple structure which allows you to focus on your day to day job.

    We’ve been doing this for almost 8+ years on a full-time basis, and I’ve been with Officescape for just over 5 years at this point. Pretty much the length of our practice, we’ve been part of a certain shared office center. With Officescape, you get the advantage of amazing office space, professional staff to greet your clients, and not worrying about unnecessary procedures. You have the necessary simple structure, which allows you to focus on your day to day job.

    Purvish ShahAdian Professional Services

  • It’s very professional and they don’t even know that its not our office!

    We started using Officescape primarily because we needed an address for mailing purposes and for our product. I use them for meeting rooms as well, when I bring my buyers in. It’s very professional and they don’t even know that that is not our Maxell office. It’s important for us to keep our profile image. Having a company in Canada for 16 years, our buyers are coming into our offices all the time, we still needed a space to have that place for our buyers to come visit us and vice versa.

    Lynn LangMaxell

  • My experience has been very positive!

    I chose Officescape because the staff are really friendly, I found them really helpful and really resourceful. I also find the building to be really clean and really bright, I like some of the architectural design. They always greet my clients very friendly, always offer them coffee, tea, water and always say goodbye to them when they leave. My experience at Officescape has been very positive!

    Ellen BradleyIntegrative Counselling Services

  • This is the perfect facility...to run your business

    I had the opportunity to use the Officescape location in Markham while working on a consulting project. Dave provides a top notch facility with excellent offices, boardrooms, connectivity, service and yes... great coffee. This is the perfect facility in Markham to run your business, meet your clients, and brand your company. Congratulations Dave on providing a much needed service to the business community.

    Mark FriedbergCognovative Business Services

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