Telephone Answering Service Is More Than Administrative Support

October 15, 2019 | Small Business Tips


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In today’s fast-paced business world, it is crucial to address the needs of clients on time. It can help build a favourable reputation for your organization as well as aid in gaining and retaining customers. With the many commitments small business owners take on, it can become very difficult to answer all incoming calls. Call answering services allow business owners to run their business with ease, ensuring all phone calls are picked up and no potential leads are lost. However, how does it actually work?

What Do Call Answering Services Do?

Think of a client trying to reach your in-home nursing agency while you are held up in a high-stakes meeting or in the middle of the night. The cost of not answering such a call is huge. You not only risk losing a client but also risk creating a negative reputation about your customer care service which has a snowball effect on your business. A call answering service allows you to provide exceptional service to each of your current or prospective customers without personally fielding calls around the clock. The call answering service provider takes on the responsibility of answering your calls whenever you are out of the office or at whatever other time you choose.

The service frees up your time allowing you to focus on business growth and to spark increased profitability and reduced expenses. It works by redirecting phone calls going to your small business at specified hours to friendly and professional call representatives who answer them in place of your business. The call representatives are employed and professionally trained under the guidance of the service provider. They are friendly, professional and polite to your clients. They carefully listen to your clients’ requests and can take messages which are then be forwarded to you or your company representatives. Through advanced technology, you can get immediate access to messages through your telephone, online, while urgent calls can be immediately redirected to you.

What is a Virtual Receptionist Answering Service?

A typical call answering service goes a long way in helping you to always stay in touch with your customers. However, it is focused on accomplishing the absolute basic tasks like redirecting calls which is why some people say it lacks a personal touch. A virtual receptionist, on the other hand, does much more for your business as a whole. In addition to the basic functions covered by a call answering service, a virtual receptionist answering service upholds your company’s image and brand in every interaction with your callers as though the receptionist was actually your employee. They will screen your calls, answer, redirect desired calls, note down messages and interact with your callers as you would prefer. This can involve live answering, sophisticated call answering software solutions or a combination of both. In effect, callers feel that they are in direct communication with you and your business which increases their loyalty.

What Call Answering Services Can Do for Your Business

Personalized call answering services will ensure your incoming calls are answered by a professional, creating an excellent first impression for new and existing clients. Having your phone calls answered during business hours will not only have a positive impact on the caller, but it will also help to build your professional image. The use of call answering services can reduce overhead costs by eliminating the need to hire a full-time receptionist to handle incoming calls.

Benefits of Using Personalized Call Answering

  • Every Call Will be Received
    When you have a professional to receive your business calls, you can rest assured that they are properly answered. It will also ensure that not a single call is missed, thus increasing sales and boosting customer satisfaction.
  • Better Assistance
    Your customers will have the benefit of speaking to a professional who can guide them and provide the required support instead of dealing with automated, robotic responses.
  • Reduce Costs
    Employing a dedicated, full-time receptionist is expensive. This can be avoided by using call answering services. A virtual receptionist will provide similar services with a personalized touch.
  • More Organized Way of Doing Business
    Choosing personalized call answering allows you to work with a qualified and reliable professional to answer your incoming business phone calls. Knowing your phone calls are being handled can allow you to focus on other areas of the business that require your attention without interruption.

Using Call Answering Services for Small Business

For a small business trying to get a foothold in the market, good customer service can be the deciding factor. The ability of current and prospective customers to reach you at any time and be served with ultimate professionalism can mean the difference between them coming back or not. Using a personalized call answering service, you will never miss a call again even with a busy schedule. The service will create the illusion of a big company whether you are running the business from a coffee shop or your home. It will also enhance your brand as the call representatives integrate your brand message into interactions with the callers. With all these benefits, the service also saves you money.

Our Call Answering Services Are Ideal for Businesses of All Sizes

No matter how big or small your business may be, you can benefit from call answering services. Officescape offers Personalized Phone Services to allow you to focus on other essential aspects of your business while knowing your customers are receiving exceptional service over the phone. When our professional staff answer your business calls with your company name, your customers will feel they are dealing with your great employees. Our services can be beneficial to your organization and help to build your business through amazing customer service.

Personalized phone services include:

  • Professionals with the required skills and expertise
  • Friendly personnel
  • Live call answering during business hours
  • Call screening
  • Access to your voicemail 24/7

In addition to our Call Answering Services, you can also access our business center located in a prestigious area and benefit from our mail management services.

For more information about our services, please reach out to our specialists by calling 416-639-0407 or 1-866-219-8059. You could also fill out our online form to request a quote.

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