October 15, 2019
In today’s fast-paced business world, it is crucial to address the needs of clients on time. It can help build a favourable reputation for your organization as well as aid in gaining and retaining customers. With the many commitments small business owners take on, it can become very difficult to answer all incoming calls. Call answering services allow business owners to run their business with ease, ensuring all phone calls are picked up and no potential leads are lost. However, how does it actually work?
Think of a client trying to reach your in-home nursing agency while you are held up in a high-stakes meeting or in the middle of the night. The cost of not answering such a call is huge. You not only risk losing a client but also risk creating a negative reputation about your customer care service which has a snowball effect on your business. A call answering service allows you to provide exceptional service to each of your current or prospective customers without personally fielding calls around the clock. The call answering service provider takes on the responsibility of answering your calls whenever you are out of the office or at whatever other time you choose.
The service frees up your time allowing you to focus on business growth and to spark increased profitability and reduced expenses. It works by redirecting phone calls going to your small business at specified hours to friendly and professional call representatives who answer them in place of your business. The call representatives are employed and professionally trained under the guidance of the service provider. They are friendly, professional and polite to your clients. They carefully listen to your clients’ requests and can take messages which are then be forwarded to you or your company representatives. Through advanced technology, you can get immediate access to messages through your telephone, online, while urgent calls can be immediately redirected to you.
A typical call answering service goes a long way in helping you to always stay in touch with your customers. However, it is focused on accomplishing the absolute basic tasks like redirecting calls which is why some people say it lacks a personal touch. A virtual receptionist, on the other hand, does much more for your business as a whole. In addition to the basic functions covered by a call answering service, a virtual receptionist answering service upholds your company’s image and brand in every interaction with your callers as though the receptionist was actually your employee. They will screen your calls, answer, redirect desired calls, note down messages and interact with your callers as you would prefer. This can involve live answering, sophisticated call answering software solutions or a combination of both. In effect, callers feel that they are in direct communication with you and your business which increases their loyalty.
Personalized call answering services will ensure your incoming calls are answered by a professional, creating an excellent first impression for new and existing clients. Having your phone calls answered during business hours will not only have a positive impact on the caller, but it will also help to build your professional image. The use of call answering services can reduce overhead costs by eliminating the need to hire a full-time receptionist to handle incoming calls.
For a small business trying to get a foothold in the market, good customer service can be the deciding factor. The ability of current and prospective customers to reach you at any time and be served with ultimate professionalism can mean the difference between them coming back or not. Using a personalized call answering service, you will never miss a call again even with a busy schedule. The service will create the illusion of a big company whether you are running the business from a coffee shop or your home. It will also enhance your brand as the call representatives integrate your brand message into interactions with the callers. With all these benefits, the service also saves you money.
No matter how big or small your business may be, you can benefit from call answering services. Officescape offers Personalized Phone Services to allow you to focus on other essential aspects of your business while knowing your customers are receiving exceptional service over the phone. When our professional staff answer your business calls with your company name, your customers will feel they are dealing with your great employees. Our services can be beneficial to your organization and help to build your business through amazing customer service.
Personalized phone services include:
In addition to our Call Answering Services, you can also access our business center located in a prestigious area and benefit from our mail management services.
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